Shipping policy

Customs and Import Taxes

All shipments comply with applicable local and international laws and regulations. Buyers are responsible for any customs duties, import taxes, or fees that may apply in their country. We do not cover these costs.

If you encounter any issues during customs clearance, please don't hesitate to reach out to us at krave@163.com — we're always happy to help! Since we are an international seller and not located in your country, you will need to take the lead in communicating with your local customs authority. However, we will do everything we can on our end to support you, including providing any necessary documentation such as invoices, product descriptions, or proof of purchase to help facilitate the process. Together, we can work towards a smooth delivery.